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Help Desk
Support Services

Are you an IT Manager that’s overwhelmed with the volume of tech support issues generated by your company’s employees? Let ATS work with you to develop a solution that handles these issues for your organization, thus freeing up your time and allowing you to focus your attention on your core business. Help Desk services are available on a monthly basis for a minimum of a one year term. Your investment can be based on either the number of users or the number of devices supported.

Advanced Technical Solutions’ Help Desk Support team is comprised of qualified customer service and support specialists, software trainers, computer specialists and engineers with diverse backgrounds required to provide relevant technical support to our customers.

Preferred Customer Support Agreement

Our Preferred Customer Support Agreement offers special benefits to those customers who commit to using ATS as their systems support organization. And, rather than paying a one-time lump sum, it’s billed on an “as used” basis at a substantial savings. Some key advantages are;

  • 2-hour Best Efforts telephone response to determine the nature of the issue
  • Within 24-hour or less Best Efforts attempt on-site response time
  • Free loaner equipment (when available)
  • Discounted rates
  • No Termination date
  • Complete refund of any unused time if you are not completely satisfied with our services
  • Scheduled Preventative Maintenance Visits
  • Local Area Network Planning, Design, Implementation & Support
  • Installation and Setup (Servers, Firewalls, Routers, Switches, PC’s & Printers)
  • Perform troubleshooting and resolution for Microsoft Operating Systems
  • Priority Scheduling

ATS’ Help Desk is staffed every business day from 8:00 am - 5:00 pm. Evenings, holidays, & weekends, our answering service will take your call and an ATS Help Desk Support Team member will contact you in 2 hours or less.

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